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Dora Policies

Privacy Policy

Last updated: Sep 2, 2025

This page explains how Dora collects, uses, discloses, and protects personal information when you use Dora services.

1. Introduction

Dora values the privacy of people who use the Dora app, website, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.

In this Privacy Policy, personal information means information that relates to an identified or identifiable person. By using Dora services, you agree to the collection, use, and disclosure practices described below.

Your use of Dora services is also subject to our Terms of Use.

2. Personal Information We Collect

We may collect personal information from you directly, automatically through your use of our services, and from limited third-party sources. If required personal information is not provided, some features may not work.

A. Information You Provide to Dora

Account and profile details, such as your display name and account identifiers.

Character interactions, including text, voice/audio, images, and other content you submit as prompts and receive as outputs.

Support and contact communications, including the contents of your messages and any attachments you choose to send.

Payment-related details when paid features are offered, such as billing contact information processed through payment providers.

B. Information Collected When You Use Dora Services

  • General location inferred from IP address.
  • Device and technical information such as browser type, operating system, device identifiers, and app diagnostics.
  • Usage information such as pages viewed, feature interactions, timestamps, and session-level activity.
  • Cookie and similar technology data used for product functionality, analytics, and service performance.
  • Message delivery metadata for in-app or related messaging channels, when enabled.

C. Information We Receive from Other Sources

If you choose to join Dora's Family on Discord, we may receive limited Discord information such as username, display name, profile image, Discord user ID, and activity in the Dora's Family community. We use this information to support community operations and improve Dora services.

If you want to limit information available from Discord, review your Discord account privacy settings. Discord processes your data under Discord policies.

3. How We Use Personal Information

  • Provide, maintain, and improve Dora services.
  • Personalize service experiences, responses, and recommendations.
  • Understand usage patterns and develop new features and functionality.
  • Communicate with you, including support responses, updates, and service notices.
  • Send notifications and service communications when enabled.
  • Process transactions and service-related payments when applicable.
  • Generate aggregated or de-identified insights for lawful product and operational purposes.
  • Train, evaluate, and improve artificial intelligence and machine learning systems used by Dora.
  • Detect and prevent fraud, abuse, and trust and safety incidents.
  • Comply with legal obligations and enforce our Terms of Use and other rights.

4. Legal Bases for Processing (EEA/UK)

If you are located in the European Economic Area or United Kingdom, we process personal information under one or more valid legal bases.

  • Consent.
  • Contractual necessity to provide Dora services you request.
  • Compliance with legal obligations.
  • Protection of vital interests.
  • Legitimate interests, such as service security, performance, and product improvement where not overridden by your rights.

5. How We Disclose Information

  • Service providers and vendors supporting hosting, infrastructure, support, analytics, and operations.
  • AI service providers that support model or processing capabilities used in Dora services.
  • Analytics providers that help us understand service usage and performance.
  • Legal and regulatory disclosures when required by law, court order, or valid government request.
  • Business transaction disclosures if Dora services are involved in a merger, acquisition, restructuring, or asset transfer.
  • Other disclosures made with your direction or consent.

6. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or export personal information.

If processing is based on consent, you can withdraw consent at any time for future processing.

To exercise privacy rights, contact us using the email listed below. We may request reasonable verification information before fulfilling requests.

Some requests are subject to legal exceptions, security requirements, backup retention, and other lawful limitations.

7. Third-Party Services

Dora services may contain links or integrations to third-party sites, tools, or services. This Privacy Policy does not govern third-party privacy practices. Review third-party policies before sharing personal information.

8. Retention

We keep personal information only as long as reasonably needed for the purposes described in this policy, including service delivery, security, legal compliance, dispute handling, and legitimate operational needs.

When deletion is requested and legally permitted, we delete or de-identify personal information within a reasonable timeframe, subject to backup and legal retention constraints.

9. Security

We use technical and organizational safeguards designed to protect personal information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

10. Children's Privacy

Dora services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can take appropriate action.

11. International Visitors

Dora services may be hosted and processed in countries different from your own. By using Dora services, you understand that personal information may be transferred, stored, and processed internationally in accordance with applicable law.

Where required, we use appropriate safeguards for cross-border data transfers.

12. Delete Your Information

To request deletion of your personal information, email us and include enough details to locate your account records, such as your app display name and approximate date of your last session.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions are effective when posted on this page. If changes are material, we may provide additional notice through Dora services or other channels.

14. Contact Information

If you have questions, comments, or concerns about this Privacy Policy or Dora privacy practices, contact us at dora2u4ever@gmail.com.